REFUND POLICY

Thank you for choosing C&O FengShui bracelets. We are committed to providing you with high-quality products and exceptional customer service. To uphold our business integrity and ensure fair treatment for all customers, we have established the following terms and conditions:

All orders from the USA and the Rest of The World will be shipped via either DHL Express or USPS. Delivery will take 7 to 15 working days depending on the customs clearance. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number, so that you’ll be able to track the status of your parcel. In the event of exceptions due to certain zones and customs rules, you will be informed and are not obliged to proceed. A cancellation and full refund will then be in order.

All product prices displayed are inclusive of all applicable import duties and taxes. You will not be required to pay any additional fees upon delivery. 

For all returns and exchanges, customers must email our customer service within 30 working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Please include your order number and watch model to facilitate the waiting process.

All refunds by C&O Feng Shui will not include the sales charges depending on the mode of payment.

*Refunds & Returns will be made in store credit only

We do not offer refunds if the parcel is returned due to refused delivery by the consignee. It is the responsibility of the customer to ensure proper acceptance and payment for their order.

Please be aware that we do not provide refunds for change of mind or situations where the customer no longer needs the item. This policy applies regardless of the reason, including instances where the delivery may not have been completed within the expected timeframe.

We are more than willing to adhere to your request if it fulfils the following requirements:

Product must be returned in its original condition and packaging, with the price tag intact, with the proof of purchase attached.

Product must not have been resized in any way, with beads either added or removed.

Product must not have been customized, either by us or externally.

Product must not have been altered, serviced, or repaired by anyone other than C&O Feng Shui.

Our sizes are made according to the order you made online. Calculations are based on your wrist size, please do not provide your bracelet external size.

If you have purchased a bracelet that doesn't fit, we will resize it for free. Resize will be done at our office. If you can't visit us, you can send it to us by courier. Courier charges both ways will be borne by the client.

We can allow exchange if you would like to change to another design within 30 days. There will be strictly no refund.

C&O Feng Shui reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition. Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. There is strictly no cash refund.